Your privacy and data security are our top priorities
This Privacy Policy describes how SMDP ENTERPRISE PRIVATE LIMITED and its affiliates (collectively "SMDP ENTERPRISE PRIVATE LIMITED, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website smdpenterprises.com (hereinafter referred to as Platform).
Important: Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Name, date of birth, address, telephone/mobile number, email ID and proof of identity or address documents
Bank account, credit/debit card details, and other payment instrument information with your consent
Your behavior, preferences, and other information you choose to provide on our Platform
Security Alert: If you receive an email or call from a person/association claiming to be SMDP ENTERPRISE PRIVATE LIMITED seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, never provide such information. Report it immediately to appropriate law enforcement agencies.
To provide the services you request and handle orders efficiently
To enhance your experience and resolve any disputes or issues
To detect and protect against error, fraud and criminal activity
To inform you about offers, products, services, and updates
To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. You understand that your access to these products/services may be affected in the event permission is not provided to us.
We may disclose personal data to third parties if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
Our Commitment: To protect your personal data from unauthorized access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server.
However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform
You have an option to delete your account by visiting your profile and settings on our Platform
You can withdraw your consent for data processing by writing to our Grievance Officer
We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes.
We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We may continue to retain your data in anonymised form for analytical and research purposes.
Yes, you can withdraw your consent by writing to the Grievance Officer. Please mention "Withdrawal of consent for processing personal data" in your subject line. However, withdrawal of consent may restrict or deny the provision of our services for which we consider such information to be necessary.
Deleting your account results in losing all information related to your account. However, we may refuse or delay deletion if there are any pending grievances, claims, pending shipments or any other ongoing services.
We may share your data with group entities, business partners, service providers, and government agencies as described in our Privacy Policy. We ensure that such sharing complies with applicable laws and our privacy standards.
SMDP ENTERPRISE PRIVATE LIMITED
286, LACHHIRAMPUR
Lachhi Rampur BARAGAON
Varanasi, India
Monday - Friday
9:00 - 18:00
privacy@smdpenterprises.com
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.
Last Updated: This Privacy Policy was last updated on November 30, 2025